Automation vs. Human Touch: The Customer Experience Dilemma

"We have to scale." ~ Ben Baker

Ben and Syya dive deep into one of the most pressing questions in modern business: Can you automate without losing authenticity? 🤖❤️

Discover why people—not just processes—are the true X factor in business success. From AI-driven customer service to the danger of turning your brand into a faceless machine, this conversation unpacks how to scale without sacrificing soul.

#GnawOnThis:

✅ Are you really caring for your clients—or just saying you are?

✅ Is your automation actually hurting your customer experience?

✅ How can you use AI thoughtfully to boost retention and satisfaction?

Calling All: Startup founder, service provider, or marketing pro, this episode delivers bite-sized wisdom on building tech-enabled, human-centered businesses that stand out in a crowded marketplace.

👉 Listen now to learn how to strike the perfect balance between efficiency and empathy.

#CustomerExperience #BusinessAutomation #AIinBusiness #HumanTouch #CXStrategy #SmallBusinessTips #EntrepreneurPodcast #CustomerRetention #BusinessBites